FAQ

It all depends on how quickly after placing an order you will let us know. If your item has already been dispatched from our warehouse, we are unable to make any changes and you will receive your item. Please write us an email at uwti_sales@hotmail.com and we will do our best to help you.

Once your parcel has left our warehouse it becomes property of your country’s main carrier. UWTI CO. is legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at uwti_sales@hotmail.com

All items are subject to a handling period before they are dispatched. Majority of orders leave the warehouse within 3-5 business days. We will notify by email when your items have been shipped.

Please allow up to 4 weeks delivery time for our retail and giveaway items, as they may be shipping from other countries.

Once your parcel has left our warehouse, it will arrive to you in approximately 2-4 weeks after the confirmation of the order. Delivery will take an extra day depending on your location or country.

Although our fulfillment house is located in USA and CHINA, some of our specialty items are located in other countries such as India, Philippines, Vietnam, Peru, Colombia and Mexico.

Please let us know if you’d like to be able to track your items and we will provide your tracking number. This information is not sent out automatically, you will have to email us in order to receive your tracking number.

We offer a refund for items that are full price and returned to us within 30 days after you have received your order. 

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you specified combined shipping. Please keep this in mind when receiving deliveries.
If you have any other questions, please contact us immediately via email at uwti_sales@hotmail.com

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the return process. Contact us at uwti_sales@hotmail.com

Our goal is to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first UWTI Co. box.